Refund policy

Due to the nature of our products all sales are final .

We do not offer refunds, returns, or exchanges on:

  • Wigs
  • Custom wigs
  • Coloured wigs
  • Hair bundles
  • Frontals
  • Closures
  • Sale items
  • Promotional items
  • Gift cards

Sale items are strictly non-refundable and non-exchangeable.

However, you are entitled to a refund or exchange:

-if you received the wrong item

-if the item is defective 

We have a 14-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cbluxehause.com

If your return is accepted, you will be provided with instructions on how and where to send your package. (customer must handle shipping expenses)

You can always contact us for any return question at info@cbluxehause.com

please note that a refund cannot be provided due to delay of the courier service, as we have limited control over that.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cbluxehause.com

 

 

SALE POLICY


Please read before ordering to ensure a smooth shopping experience.


Order Policy

Once your order has been placed, it cannot be changed or cancelled. Please double-check your order details, shipping address, and email before checking out.

ALL SALE ITEMS ARE NON REFUNABLE

Processing & Delivery

IMPORTANT: SALE ORDER PROCESSING & DELIVERY

Due to the high volume of orders expected during our anniversary sale, all sale orders will be processed once the sale has officially ended.

Our sale will run throughout September, meaning orders will not begin processing or being sent to our manufacturers until the sale has ended. This allows us to process every customer’s order fairly and ensures that each order receives the same level of care and attention.

Once the sale ends, all orders will be sent to our manufacturers and production team. Your wig, bundles or other items will then be crafted/prepared from scratch, followed by thorough quality checks and inspection by our team before anything is dispatched.

Please allow 3–5 weeks from the end of the sale for your order to be processed and delivered. This timeframe is not 3–5 weeks from the date you place your order — the processing period begins once the September sale has ended.

We always aim to complete and dispatch orders sooner where possible, however, due to the volume of orders during our sale, please only place an order if you are comfortable with this timeframe.

NEED YOUR ORDER BY A SPECIFIC DATE?

If you are purchasing for an upcoming birthday, holiday, event or other occasion and need your order sooner, please contact us via WhatsApp 07777209468 before placing your order. We will be able to arrange a priority/special delivery service for an additional fee, subject to availability.

By placing a sale order, you acknowledge and agree to the processing and delivery timeframe stated above.

Thank you for your patience, understanding and continued support. 

 


Express delivery is available with faster immediate delivery once the item is ready to ship

Restocks During the Sale

All products included in the sale will continue to be restocked throughout the sale period.


If an item you’re looking for is currently out of stock, please be patient—it may be restocked before the sale ends.


Refunds & Exchanges


All sale purchases are final.


Due to the heavily discounted prices, no refunds, exchanges, or cancellations will be accepted unless your item arrives faulty or we have made an error with your order.


Thank you for your patience and support during our sale! 🖤